1. Information We Collect

When you use PlanReview Autopilot, we collect the following types of information:

Account Information: Email address, name, and password when you create an account.
Project Data: Documents, plan check letters, and other files you upload for processing.
Usage Data: How you interact with our service to improve the product.
Payment Information: Processed securely through Stripe. We do not store credit card numbers.

2. How We Use Your Information

We use your information to:

Provide and maintain the PlanReview service
Process your documents using AI extraction technology
Send important service updates and notifications
Process payments and manage your subscription
Improve our product based on usage patterns (anonymized)

3. Data Security

Your data security is our priority. We implement industry-standard security measures including:

Encryption in transit (TLS 1.3) and at rest (AES-256)
Secure cloud infrastructure with SOC 2 Type II compliant providers
Regular security audits and penetration testing
Access controls ensuring only you and your team can view your data

For more details, see our Security page.

4. Data Sharing

We do not sell your personal information. We may share data only with:

Service providers who help us operate the platform (hosting, payments)
AI processing services to extract comments from your documents (with strict data processing agreements)
Legal authorities when required by law

Important: Your documents are never used to train AI models. Your data is never shared for advertising or marketing purposes.

5. Data Retention

We retain your data for as long as your account is active. You can:

Delete individual projects at any time
Configure automatic retention policies
Request complete account and data deletion
Export your data before deletion

6. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your account and data
Export your project data
Object to certain processing activities
Lodge a complaint with a supervisory authority

7. Cookies

We use essential cookies to maintain your session and remember your preferences. We do not use advertising or tracking cookies. Analytics are collected anonymously to improve our service.

8. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us at privacy@planreviewpzh.com